If in case you have wonderful operational and problem-solving abilities or have labored with any kind of paid promoting, this might be an incredible long-term match for you with very excessive progress potential.
As Head of Operations at MediaBuyer.com, you will personal essential enterprise operations whereas guaranteeing distinctive buyer experiences and constructing the operational spine to scale to lots of of lively purchasers. You’ll develop into a really excessive worth “connector” within the paid advertisements business – collaborating with a number of the greatest advert expertise on the planet to assist manufacturers maximize their attain and affect.
YOU MUST have these abilities:
- Expertise constructing and optimizing operational techniques and processes
- Capacity to prioritize and set up a number of tasks
- Expertise with paid promoting (Google/YouTube, Meta, TikTok, and so forth)
- Previous expertise managing a number of high-end purchasers, ideally for on-line companies
- Good written and verbal communication abilities
- Excessive consideration to element
Preferable:
- Previous expertise operating advertisements or hiring/managing media patrons
- Accustomed to normal recruiting practices
- Construct and optimize the operational spine wanted to scale to 100+ lively purchasers and ship the very best stage of expertise to clients
- Deal with core enterprise operations, together with staff coordination, course of optimization, vendor and consumer relationships, and billing.
- Collaborate with management staff to outline and execute strategic initiatives for scaling operations and enhancing buyer satisfaction.
- Create documentation, SOPs and playbooks for ongoing improved effectivity and scaling operations
- Monitor and enhance key buyer success metrics
- Establish and implement effectivity enhancements throughout the client success
Shopper Success:
- Personal the end-to-end consumer expertise from onboarding to ongoing Rolls-Royce stage concierge help
- Handle every day communication with purchasers and staff, primarily written communication by way of Slack (minimal conferences)
- Lead consumer calls with management staff, together with kick-off calls, and month-to-month efficiency evaluations
- Interface with our group and Media Purchaser expertise to help them when wanted
We’re very near scale mode at our firm, so there may be very excessive potential for progress and affect right here. We deliver on manufacturers that you’ve most likely heard of already. We serve well-known manufacturers, together with massive movie star influencers, main commerce manufacturers, and other people you see on TV or promoting on TV.
We’re 100% distant.
You’ll be taken care of and a part of our on-line tight-knit household. There may be additionally vital potential for profession progress, and we provide profit-sharing with core staff members. Our staff leaders began in help roles, and we prioritize selling and hiring from inside! We rent based mostly on tradition first, potential to be taught a quick second, and abilities final.
Imaginative and prescient
We’re constructing probably the most clear and merit-based media purchaser market on the internet. Although our final mission is to rework promoting right into a drive for good by uniting purpose-driven manufacturers with confirmed media patrons who will help them develop.
This function begins part-time with clear transition to full-time.
