We’re in search of a Technical Assist & Onboarding Specialist to steer buyer onboarding, handle technical assist inquiries, and improve product adoption. This function ensures a easy buyer journey from preliminary setup to full implementation, bridging the hole between technical assist and buyer success.
You’ll grow to be a key member of a younger, thrilling and rising tech firm.
Key Obligations
Buyer Onboarding & Product Adoption
- Lead onboarding conferences, product excursions, and coaching classes to make sure a easy setup.
- Perceive buyer wants and tailor the onboarding expertise to their objectives.
- Proactively remove roadblocks associated to setup, implementation, and assist points.
- Equip clients with finest practices and sources to maximise their success with BriteBiz.
Technical Assist & Drawback-Fixing
- Handle and resolve buyer inquiries by way of Intercom, making certain well timed responses.
- Help with technical troubleshooting.
- Conduct end-to-end testing to make sure system reliability.
- Work intently with the client success workforce to assist retention and engagement efforts.
Documentation & Steady Enchancment
- Develop and replace data base articles, FAQs, and interactive guides.
- Establish and act on buyer suggestions to enhance the onboarding course of and product adoption.
- Implement onboarding instruments and automation to reinforce effectivity.
What We’re Trying For
Technical Experience – IT or Enterprise Data Methods (BIS) diploma with SaaS assist expertise. Technical coaching with the flexibility to grasp and configure Webhooks/Zapier. Understanding of primary HTML, JavaScript, CSS.
Buyer-Centered Strategy – Sturdy relationship-building expertise by way of e mail, cellphone, and video calls.
Challenge Administration – Skill to handle a number of tasks effectively whereas staying versatile and taking up various obligations in a dynamic startup setting.
Communication & Coaching Abilities – Skill to teach clients and simplify technical ideas.
Bonus {Qualifications} & Expertise
- Expertise in operating an occasion or venue administration.
- Familiarity with accounting platforms corresponding to QuickBooks or Xero.
- Earlier expertise with buyer assist software program corresponding to Intercom or Zendesk.
- Earlier expertise working with SaaS CRM or enterprise administration platforms.
What We Provide
- Profession progress in a fast-paced SaaS firm.
- Distant/hybrid flexibility
- Ongoing studying & improvement alternatives.
- Aggressive wage primarily based on expertise.
- International publicity, working with clients throughout Europe and North America.
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