Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)
We’re hiring a customer support consultant to handle buyer queries and complaints. Additionally, you will be requested to course of orders, modifications, and escalate complaints throughout a lot of communication channels. To do properly on this function you want to have the ability to stay calm when prospects are annoyed and have expertise working with computer systems.
Buyer Service Consultant Obligations:
- Sustaining a constructive, empathetic, {and professional} perspective towards prospects always.
- Responding promptly to buyer inquiries.
- Speaking with prospects via varied channels.
- Acknowledging and resolving buyer complaints.
- Understanding our merchandise inside and outside so as to reply questions.
- Processing orders, types, purposes, and requests.
- Protecting data of buyer interactions, transactions, feedback, and complaints.
- Speaking and coordinating with colleagues as needed.
- Offering suggestions on the effectivity of the customer support course of.
- Managing a group of junior customer support representatives.
- Guarantee buyer satisfaction and supply skilled buyer help.
Buyer Service Consultant Necessities:
- Highschool diploma, normal schooling diploma, or equal.
- Capacity to remain calm when prospects are harassed or upset.
- Snug utilizing computer systems.
- Expertise working with buyer help.
