NoGigiddy is searching for a proactive and customer-focused Entry-Stage Account Supervisor to affix our distant crew. On this function, you’ll construct and keep relationships with our shoppers, guaranteeing their wants are met and offering distinctive service. This place is ideal for somebody keen to begin their profession in account administration and customer support. No faculty diploma is required, however sturdy communication expertise and a ardour for serving to shoppers are important.
Key Tasks:
- Consumer Relationship Administration: Construct and keep sturdy relationships with shoppers, understanding their wants and guaranteeing their satisfaction.
- Communication: Act as the principle level of contact for shoppers, addressing their inquiries, issues, and requests promptly and successfully.
- Account Coordination: Help in coordinating consumer accounts, together with establishing new accounts, managing renewals, and guaranteeing all consumer data is updated.
- Downside Fixing: Establish and resolve consumer points proactively, guaranteeing a constructive consumer expertise.
- Reporting: Put together and ship common reviews on account efficiency, consumer suggestions, and repair enhancements.
- Collaboration: Work carefully with inside groups, together with gross sales, advertising, and buyer assist, to make sure consumer wants are met.
- Consumer Onboarding: Help in onboarding new shoppers, offering them with the mandatory sources and knowledge to get began.
- Suggestions Assortment: Collect and relay consumer suggestions to enhance our providers and consumer expertise.
Expertise and {Qualifications}:
- Communication Expertise: Distinctive verbal and written communication expertise.
- Buyer Service Expertise: Robust means to grasp and meet consumer wants.
- Organizational Expertise: Capacity to handle a number of duties and prioritize successfully.
- Interpersonal Expertise: Robust means to construct and keep relationships with shoppers and crew members.
- Downside-Fixing: Capacity to handle and resolve consumer points successfully.
- Time Administration: Robust means to handle time and meet deadlines.
- Technical Expertise: Primary proficiency with Microsoft Workplace Suite (Phrase, Excel, Outlook) and CRM software program.
Most popular Expertise:
- Expertise in customer support, gross sales, or a associated discipline is a plus however not required.
- Familiarity with CRM software program and account administration instruments is a plus.
- Earlier expertise with gig financial system platforms or staffing apps is a plus.
Schooling:
- Highschool diploma or equal.
- Related certifications or coursework in customer support, gross sales, or account administration are useful however not required.
Working Circumstances:
- Distant Work: The function is distant, permitting for flexibility in work location.
- Collaboration: Common digital conferences and communications with the gross sales and assist groups.
- Instruments: Use of assorted communication and collaboration instruments, comparable to e mail, video conferencing, and CRM software program.
Wage Vary:
- $20 to $27 per hour, relying on expertise and {qualifications}.
In case you are organized, detail-oriented, and enthusiastic about offering glorious service to shoppers, we’d love to listen to from you! Apply now to affix NoGigiddy and make a distinction within the gig financial system.
