Time zones: GMT (UTC +0), CET (UTC +1), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)
Necessities:We’re working arduous to steer by instance and want to rent individuals who can get going rapidly, are considering studying new issues and are comfy working in a altering setting. In the event you acknowledge your self in any of the necessities, we would love to listen to from you. Please add your CV in a PDF format in order that we will simply learn it or ship this to [email protected].
- You’ve got a minimal of 1 yr of expertise in a support-based setting otherwise you’re a Graduate.
- Expertise with Zendesk is advantageous.
- Excessive proficiency in English is required, with the flexibility to talk French thought-about a bonus.
- You’re employed nicely with construction in your day and are motivated by hitting and exceeding targets.
- You’re capable of work in shift patterns, and you’ve got a high-speed web connection and a quiet, comfy workspace.
- You’re resilient and might cope nicely with troublesome conditions.
- Snug working within the grownup area of interest area, can assume in your toes, and use your initiative in ambiguous conditions.
- You’re dependable, energetic and capable of prioritize successfully and see obstacles as challenges and also you get pleasure from complicated problem-solving.
- Capacity to multitask, prioritize, and handle time successfully in a demanding position and also you relish the thought of self-learning and private growth.
Obligations
As your expertise grows, you’ll assume extra obligations throughout the group. We’re searching for individuals prepared to put money into the position and the group. You’ll have common socials and group conferences, being a part of an inclusive tradition. You’ll have a catch-up along with your supervisor weekly and a efficiency evaluate yearly, the place we’ll observe your development on our QA framework.
- Sustaining a constructive, empathetic, {and professional} perspective towards prospects and colleagues always.
- Responding promptly to customer-related inquiries and moderation duties.
- Talk with customers throughout a number of platforms and channels.
- Acknowledging and resolving buyer complaints and escalating the place applicable.
- Take possession of your self-learning to make sure you preserve a excessive stage of product data and competency.
- Recording and documenting buyer interactions, transactions, feedback, and complaints precisely and effectively.
