Description
We’re a distant startup (headquartered in Canada) constructing a sensible and pushed crew that’s making software program to assist gross sales reps promote higher.
Prospect is a lead technology app that helps you discover contact knowledge proper inside your browser in real-time. The perfect gross sales groups on this planet use Prospect to crush their gross sales targets.
MORE ABOUT US
We’re at present a crew of 14 individuals — you can be #15 🙂
We’re a totally bootstrapped and worthwhile (no VCs or traders).
We’re a totally distant firm with a fantastic work tradition. We don’t work weekends and supply ample break day. We don’t have any “managers” and keep away from wasteful inner conferences.
ABOUT YOU
You’re calm and picked up. You take pleasure in serving to and speaking to individuals. You recognize that issues generally go improper and might cope with “fires” with out shedding your cool.
You’re self-managed and really well-organized. You embrace the chance to put on completely different hats and take a look at new issues.
HOW WE DO CUSTOMER SUCCESS
Buyer Success for us is technical help and account administration.
Buyer Success bridges the hole between our engineering crew and clients so we will preserve constructing a product individuals love.
Buyer Success works intently with Gross sales to supply insights into Buyer “well being”, help in coaching and onboarding Prospects, and managing renewals.
Buyer Success builds strategic relationships with every buyer to ascertain clear communication and rapport.
Buyer Success makes positive each buyer is efficiently utilizing our product to the fullest extent.
WHAT YOU WILL DO
Your key initiative is to refine our total framework and workflow for Buyer Success and Help. You’ll personal the duty of constructing positive Buyer Success and Help function at an elite stage.
Listed here are some belongings you’ll be doing straight away:
- Prioritizing help tickets and answering them as quickly as doable (through intercom)
- Hopping on Zoom calls to diagnose issues and educate customers
- Working instantly with Engineering to funnel buyer suggestions and requests
- Analyzing day by day utilization metrics to raised perceive customers
- Taking actionable steps to interact accounts based mostly upon person engagement
- Constructing champions at every buyer account
- Creating Intercom campaigns to interact and educate customers
- Working intently with Gross sales to assist obtain cross-functional objectives (onboarding, coaching, renewals, and so forth)
Our clients are world, however we have seen that the majority contact us between 10am-6pm EST (UTC-5).
MUST HAVES
- 2+ years of Buyer Success expertise managing no less than a $1M ARR ebook of enterprise.
- Labored in a Buyer Success function at SaaS firm
- Nice writing abilities (you may clearly and cleanly talk)
- Excessive stage of group and self-motivation
- Nice educating and presentation abilities
- Expertise with a CRM (ideally, Salesforce)
BONUS NICE-TO-HAVES
- Familiarity with Chrome Extensions
- Expertise with Buyer Success instruments resembling Totango or Gainsight
WHAT YOU’LL GET
- Wage: $65,000 US {dollars} per 12 months
- Freedom to attempt new issues (assist individuals the best way you need)
- Capacity to work absolutely distant from wherever on this planet
MORE OF WHAT YOU’LL GET
- 4 weeks paid break day
- Work remotely full-time
- Be a part of a small crew doing large issues in an impartial work setting
- $1,500 annual continued studying finances (for books, programs, and self-improvement)
- $1,000+ annual journey spending allowance (cash to spend throughout your trip)
- Advantages (well being, dental, and so forth) via our firm HSA (for individuals dwelling in Canada)
