Place Overview:
We’re looking for a devoted and enthusiastic Distant Buyer Service Consultant to hitch our rising group. On this function, you may be the primary level of contact for our clients, offering distinctive help and help through cellphone, e mail, and chat. Your purpose is to make sure a constructive buyer expertise by addressing inquiries, resolving points, and guiding shoppers by our services and products.
Key Obligations:
- Reply to buyer inquiries promptly and professionally by cellphone, e mail, and chat.
- Help clients with coverage questions, billing inquiries, and technical help.
- Troubleshoot and resolve buyer points with effectivity and empathy.
- Preserve detailed and correct data of buyer interactions in our CRM system.
- Collaborate with inside groups to make sure buyer satisfaction and fast decision of points.
- Establish alternatives to enhance buyer help processes and improve the shopper expertise.
Necessities:
- Wonderful verbal and written communication expertise.
- Means to work independently and handle time successfully.
- Proficient with CRM software program and Microsoft Workplace Suite.
- Excessive-speed web connection and a quiet, skilled workspace.
- Robust problem-solving expertise and a constructive perspective.
- Means to deal with a excessive quantity of calls and keep composure underneath stress.
What We Provide:
- Aggressive wage and performance-based incentives.
- Complete coaching and ongoing help.
- Alternatives for profession development and development.
- A collaborative and supportive work atmosphere.
- Work-from-home flexibility.
Apply Now
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