Concerning the Position
We’re on the lookout for customer-centric people to service our market with empathy and judgment. You personal your buyer’s points and supply the very best options and repair by transferring as quick as potential. You exit of your approach to ensure the client is taken care of. You exhibit the best requirements of customer support and are the client’s first level of contact. You’re a downside solver and solution-driven. You assume in your ft, take initiative, and know when to escalate conditions. You’re employed independently and thrive in fast-paced environments.
Our buyer base is solely inside america at the moment, however service to the nurses and workplaces who use our market is 24/7.
Day-to-Day DutiesCourse of buyer contact and ship immediate options by means of cellphone, chat, and e-mail
- Talk and collaborate with completely different departments
- Examine, analysis, and resolve buyer points
- Deal with robust and dissatisfied prospects politely and professionally
- Monitor and observe up on all buyer requests in a well timed method
- Handle conflicting priorities
- Present excellent and distinctive customer support
- Will need to have weekend availability
What Units You Aside
You’re fast and assume in your ft. You talk clearly and are relaxed with dealing with tough conditions and prospects, all the time responding with empathy. You are genuinely curious and take initiative to unravel issues whenever you see them.
Why work at CBH?
- Be a part of a fast-paced startup unicorn making an enormous distinction within the lives of tens of hundreds of shoppers.
- Work at home with occasional alternatives to fulfill your coworkers, together with some touring from around the globe, in-person.
- Private {and professional} growth alternatives. In case you’re involved in growing a specific talent or studying extra a few explicit a part of the enterprise, we’ll provide the alternative to study
System Necessities (NO CHROMEBOOKS, NO LINUX OS)
- Minimal 20Mbps wired web connection
- CPU: minimal quad-core CPU (Intel Core i5 eighth Gen or increased / AMD Ryzen 5 2000 collection or increased)
- RAM: minimal 16GB or increased
- Boot Drive: utilizing SSD
- Wired headset
- Quiet working surroundings
- Regular energy and web
We function 24/7 and work on a rotating roster, together with weekends.
