Time zones: LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30)
Hej! We’re Driversnote, a fast-growing SaaS firm based mostly in Copenhagen, Denmark.
We take satisfaction in serving to greater than 2,000,000 customers worldwide maintain a mileage logbook. Nobody likes to do mileage documentation – so we attempt to take away this tedious work and make our prospects’ lives easier by saving them each money and time.
Our main markets are English-speaking; Canada, US, Australia, and the UK – so we’re aiming to increase our worldwide staff to serve prospects and customers all all over the world.
If you’re curious, pushed and resilient, get pleasure from offering an distinctive buyer help expertise and are a powerful communicator, that is the place YOU come into the image!
We’re in search of a distant buyer help & success specialist with nice technical expertise and insights to assist us cowl the Australian and early European time zones.
As a Buyer Assist & Success Specialist at Driversnote, you’ll spend your time interacting straight with our prospects, offering them with an efficient, straightforward and gratifying expertise. You’ll be the spider within the internet by serving all sorts of our customers and prospects, from new customers, long-term prospects and potential B2B giant groups and relaying their must our product groups. Our wonderful Assist & Success staff is first-line help, which means you’ll obtain all sorts of inquiries – principally surrounding bugs, instructional questions or complicated requests you’ll have the pleasure of fixing!
We think about that you simply:
- Have 12 – 24 months of confirmed work expertise in buyer help.
- Have confirmed expertise with gross sales or success work.
- Are used to and comfy with working 100% distant.
- Have robust communication expertise in English (each verbal and written). Communication expertise in different languages are a welcome bonus.
- You’re keen on offering incredible buyer help on chat, e mail and cellphone and have nice communication expertise in doing so.
- You’ve got a fundamental understanding and expertise in software program troubleshooting: the potential to analyze issues with apps, (examples could possibly be working with set up errors, crashes, subscription and cost errors and efficiency points).
- You might be proactive and glad to leap in on the deep finish. You might be assured in navigating a number of methods and discovering your approach round, checking the configuration, verifying the setup when wanted and many others.
- Have an eye fixed for commonalities and streamlining – desirous to automate wherever potential
- Familiarity with distant communication instruments like Slack.
Your obligations:
- Present a first-class help expertise by e mail and cellphone to prospects’ technical queries, normal enquiries and staff product queries.
- Have interaction with B2B prospects who wish to get began with Driversnote and assist them to make their buy.
- Troubleshoot the purchasers’ questions and drive the investigation to get the client matter resolved
- Present video demos and video onboarding to our bigger B2B prospects.
- Collaborate with our Product groups and talk with them by way of bug reporting and forwarding buyer enter (requests, suggestions, UX enhancements and many others).
- Be taught the Driversnote product deeply and help our prospects in making essentially the most out of the whole lot we provide.
Your colleagues say that you simply:
- Are resilient – you get it finished and can stick with a job till it is resolved
- Are usually not hesitant and benefit from the puzzle of fixing open-ended issues
- Are a terrific relationship builder – you’ll be able to construct credibility quick with a wide range of stakeholders
- Don’t draw back from ambiguous conditions, and ask the appropriate inquiries to untangle them
- Are a diffuser – all the time affected person and type, it doesn’t matter what
The necessary particulars:
- Minimal 21 hours per week
- It’s anticipated you can work 3-4 hours a day 6 days per week
- 38.90 AUD/hour, paid biweekly
- 100% Distant work
- Should be situated in Australia
- 33 trip days per yr – sure, we’re based mostly in Europe
- Entry to further perks from medical insurance, automobile leases, gymnasium passes and extra
Who’s the staff?
At the moment we’re a 30+ staff, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like work-life stability. As you received’t be working within the workplace with us, we’ll aid you arrange the perfect distant setup potential and ensure you nonetheless have time to attach together with your staff. Plus, a visit to Copenhagen to fulfill us in your first yr!
At the moment we’re a 30+ staff, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like work-life stability. As you received’t be working within the workplace with us, we’ll aid you arrange the perfect distant setup potential and ensure you nonetheless have time to attach together with your staff. Plus, a visit to Copenhagen to fulfill us in your first yr!
The way to apply:
If , please ship us an utility by clicking the button under.
Please observe that we are going to evaluation functions on a rolling foundation. So when you’re , don’t wait 🙂 When you have been shortlisted, we are going to ask you to do a case research, adopted by interviews.
Deadline for utility: November seventeenth 2024.
Anticipated begin date: December 2nd 2024.
