Time zones: CST (UTC -6), MST (UTC -7), PST (UTC -8), NST (UTC -3:30)
Hej! We’re Driversnote, a fast-growing SaaS firm primarily based in Copenhagen, Denmark.
We take pleasure in serving to greater than 2,000,000 customers worldwide maintain a mileage logbook. Nobody likes to do mileage documentation – so we attempt to take away this tedious work and make our clients’ lives easier by saving them each money and time.
Our main markets are English-speaking; Canada, US, Australia, and the UK – so we’re aiming to broaden our worldwide crew to serve clients and customers all world wide.
If you’re curious, pushed and resilient, take pleasure in offering an distinctive buyer assist expertise and are a powerful communicator, that is the place YOU come into the image!
We’re searching for a distant buyer assist & success specialist with nice technical expertise and insights to assist us cowl the Canadian and US Pacific/Mountain time zones (PST/MST time zones)
As a Buyer Help & Success Specialist at Driversnote, you’ll spend your time interacting immediately with our clients, offering them with an efficient, simple and pleasurable expertise. You may be the spider within the net by serving all sorts of our customers and clients, from new customers, long-term clients and potential B2B giant groups and relaying their must our product groups. Our wonderful Help & Success crew is first-line assist, which means you’ll obtain all sorts of inquiries – largely surrounding bugs, academic questions or advanced requests you’ll have the pleasure of fixing!
We think about that you just:
- Have 12 – 24 months of confirmed work expertise in buyer assist.
- Have confirmed expertise with gross sales or success work.
- Are used to and cozy with working 100% distant.
- Have sturdy communication expertise in English (each verbal and written). Communication expertise in different languages are a welcome bonus.
- You like offering improbable buyer assist on chat, e-mail and telephone and have nice communication expertise in doing so.
- You may have a primary understanding and expertise in software program troubleshooting: the aptitude to research issues with apps, (examples may very well be working with set up errors, crashes, subscription and cost errors and efficiency points).
- You’re proactive and comfortable to leap in on the deep finish. You’re assured in navigating a number of techniques and discovering your manner round, checking the configuration, verifying the setup when wanted and many others.
- Have an eye fixed for commonalities and streamlining – desirous to automate wherever doable
- Familiarity with distant communication instruments like Slack.
Your duties:
- Present a first-class assist expertise by e-mail and telephone to clients’ technical queries, basic enquiries and crew product queries.
- Have interaction with B2B clients who wish to get began with Driversnote and assist them to make their buy.
- Troubleshoot the shoppers’ questions and drive the investigation to get the client matter resolved
- Present video demos and video onboarding to our bigger B2B clients.
- Collaborate with our Product groups and talk with them by way of bug reporting and forwarding buyer enter (requests, suggestions, UX enhancements and many others).
- Be taught the Driversnote product deeply and assist our clients in making essentially the most out of all the pieces we provide.
Your colleagues say that you just:
- Are resilient – you get it executed and can stick with a activity till it is resolved
- Are usually not hesitant and benefit from the puzzle of fixing open-ended issues
- Are an important relationship builder – you possibly can construct credibility quick with a wide range of stakeholders
- Don’t shrink back from ambiguous conditions, and ask the proper inquiries to untangle them
- Are a diffuser – at all times affected person and type, it doesn’t matter what
The vital particulars:
- Minimal 21 hours per week
- It’s anticipated that you would be able to work 3-4 hours a day 6 days every week
- 36.50 CAD/hour, paid biweekly
- 100% Distant work
- Should be positioned in Canada – Pacific or Mountain time
- 33 trip days per yr – sure, we’re primarily based in Europe
- Entry to extra perks from medical health insurance, automobile leases, health club passes and extra
Who’s the crew?
At this time we’re a 30+ crew, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like a superb work-life steadiness. As you gained’t be working within the workplace with us, we’ll enable you arrange one of the best distant setup doable and be sure to nonetheless have time to attach together with your crew. Plus, a visit to Copenhagen to satisfy us in your first yr!
At this time we’re a 30+ crew, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re impressed by issues like a superb work-life steadiness. As you gained’t be working within the workplace with us, we’ll enable you arrange one of the best distant setup doable and be sure to nonetheless have time to attach together with your crew. Plus, a visit to Copenhagen to satisfy us in your first yr!
Easy methods to apply:
If , please ship us an software by clicking the button under.
Please notice that we are going to overview purposes on a rolling foundation. So when you’re , don’t wait 🙂 In case you have been shortlisted, we’ll ask you to do a case examine, adopted by interviews.
Deadline for software: November seventeenth 2024.
Anticipated begin date: December 2nd 2024.
