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We’re hiring a customer support consultant to handle buyer queries and complaints. Additionally, you will be requested to course of orders, modifications, and escalate complaints throughout plenty of communication channels. To do nicely on this function you want to have the ability to stay calm when prospects are pissed off and have expertise working with computer systems.
Buyer Service Consultant Duties:
- Sustaining a constructive, empathetic, {and professional} perspective towards prospects always.
- Responding promptly to buyer inquiries.
- Speaking with prospects via varied channels.
- Acknowledging and resolving buyer complaints.
- Figuring out our merchandise in and out so to reply questions.
- Processing orders, types, purposes, and requests.
- Preserving data of buyer interactions, transactions, feedback, and complaints.
- Speaking and coordinating with colleagues as needed.
- Offering suggestions on the effectivity of the customer support course of.
- Managing a workforce of junior customer support representatives.
- Guarantee buyer satisfaction and supply skilled buyer help.
Buyer Service Consultant Necessities:
- Highschool diploma, basic training diploma, or equal.
- Skill to remain calm when prospects are careworn or upset.
- Comfy utilizing computer systems.
- Expertise working with buyer help.
Please connect the next, ( Title, Telephone quantity or resume). Thank You !
