Higher Reviews is looking for a data-savvy buyer assist agent to offer world-class assist for our quickly rising SaaS app.
Higher Reviews was based in 2017.
We’re a small workforce of extremely efficient people working throughout three continents.
Our product is a knowledge evaluation & reporting SaaS app, trusted by over 4,500 companies.
We’re on a mission to offer the very best device for analyzing information from in style apps and APIs.
Our app is at the moment out there on Shopify, Stripe, and QuickBooks, and we’re working exhausting to broaden to different platforms.
Job Kind: Full-time, Distant
It’s primarily a buyer assist position.
Most of your time might be spent studying and replying to e mail queries from clients by means of our helpdesk device (HelpScout) together with reside chat assist to pick clients.
Frequent buyer queries embody:
- Requests to create customized stories and customized formulation
- Serving to retailers schedule and arrange stories in Google Sheets
- Investigating and explaining report outcomes
- Requests about options, capabilities, pricing, refunds and common interface questions
- File movies to display the performance of the app that helps reply particular buyer questions
On a much less frequent foundation, you might be required to:
- Write documentation about varied options of the app
- Bounce on cellphone/video calls with bigger clients to teach and stroll by means of varied options (that is uncommon)
The position gives alternatives for progress as the corporate grows as properly.
We worth extremely efficient people who’re keen about their work and possess the next expertise:
Wonderful written English, with clear, concise, and grammatically appropriate communication. That is essential for buyer replies, product documentation, and inner communication.
Tenacity in tackling new and distinctive report requests, contemplating varied options to seek out the optimum one.
Love for information and numbers
Whilst you don’t want in depth expertise with information instruments, you need to have a consolation and curiosity in working with information. Expertise with Excel formulation or SQL is a plus, however not required.
- Proficiency with information evaluation instruments resembling Excel, SQL, Tableau, PowerBI, Google Knowledge Studio, or comparable instruments. Familiarity with these instruments will make it easier to rapidly adapt to our app.
- Expertise in e-commerce, accounting, or finance. Familiarity with these domains might be useful as our stories usually analyze orders, transactions, and monetary information.
- Capacity to create partaking screencasts for documentation and tutorial functions.
- You have to be snug working from residence or one other distant surroundings, with a devoted workspace and dependable, high-speed web entry.
- You should be a self-starter, proactive, and able to working independently with minimal supervision.
- You have to be out there and on-line throughout working hours, as we ceaselessly talk through chat.
- Clear and frequent communication is important, together with common updates in your progress, options, points, and questions.
- Your writing expertise might be put into observe day by day to speak internally and externally.
- You’ll be part of our workforce as an unbiased contractor / sole proprietor and might be liable for paying your personal taxes.
- Devoted onboarding with screen-sharing periods with workforce members.
- A supportive workforce with a clear, public-by-default communication tradition.
- Versatile work schedule with common check-ins to trace your progress.
- Truthful compensation primarily based in your expertise and site.
- 25 days of paid depart yearly.
