We’re a fast-growing tech firm created by skilled worldwide abilities. Our product is a top-rated on-line platform for small and medium companies to develop gross sales by means of excellent customer support. Our aim is to create a frictionless buyer expertise for particular person customers and, on the identical time, assist entrepreneurs worldwide develop their companies by giving them entry to a top-notch AI-driven device.
Working at Tidio means impacting hundreds of firms and hundreds of thousands of their customers. However our shoppers will not be the one ones who can develop with us. By becoming a member of Tidio, you possibly can develop, too!
Just a few information about us:
- Our product is without doubt one of the world’s main AI customer support options, and our aim is to change into no. 1.
- We’re among the many Prime 50 AI and Buyer Service Merchandise in G2’s Greatest Software program Awards 2024.
- We at present charge at 4.7/5 in each Shopify and G2.
- The brand new Tidio AI characteristic (Lyro) solutions as much as 70% of consumers’ questions in seconds and is accessible to customers even on a free plan. It’s an actual AI revolution! 🚀🤖
- Each month, our widget is seen by 350 million distinctive customers, which is 4% of the worldwide inhabitants.
- At present, we rent over 170 implausible individuals.
- In March 2022 we secured $25 mln in a Collection B Funding spherical (learn 👉 TechCrunch’s article to study extra)
- In June 2023, our month-to-month MRR exceeded $1M.
Because the Buyer Success Supervisor, you’ll:
- Construct relationships with our high shoppers.
- Serve US-based shoppers with the provision for video calls within the PDT zone (9 AM to five PM).
- Determine consumer wants and deploy options.
- Conduct video coaching and showcase new options.
- Drive adoption of our product and encourage finest practices.
- Determine alternatives for progress.
- Oversee a big e-book of enterprise.
- Affect retention, enlargement and churn charge on your shoppers.
- Create automation and flows inside our success software program that helps your efforts.
- Report on actions and outcomes.
- Acquire strategic suggestions and share it internally.
- Create impactful emails and outreach campaigns on your e-book of enterprise.
You’re the excellent match when you have:
- Means to cowl PTD zone (9 AM to five PM) from Monday to Friday.
- English proficiency at C2 degree or equal.
- At the very least 2 years of earlier skilled expertise in a SaaS buyer success position.
- Means to construct mutually useful relationships.
- Nice understanding of the way to use and educate others to make use of the software program.
- Expertise with buyer success or gross sales instruments (Gainsight, Totango, ChurnZero, Salesforce, Hubspot).
- A great understanding of industry-standard KPIs (churn charge, retention charge, web greenback retention).
- A great understanding of buyer expertise instruments and the {industry}.
We want to give you:
- An opportunity to work with one of many high merchandise within the buyer expertise {industry}.
- Work with an skilled and worldwide workforce that regularly shares data and isn’t afraid of testing new options.
- Nice growth alternatives – company-supported programs and conferences.
- Contract type in response to your preferences (B2B or contract of employment).
- Distant-first work with versatile hours.
- 26 days off assured in a yr.
- Chance to work 100% remotely or e-book a Regus coworking house in your metropolis.
- Particular person work instruments – Macbook Professional, Dell display, JBL headphones? You may tailor the gear to your wants.
- Sport & wellness profit or its monetary equal.
- Psychological well-being program – particular person remedy periods and sources for workers.
- Free entry to one of the in style e-book/audiobook providers.
- Common integration occasions (company-wide conferences, workforce occasions).
What occurs while you ship your CV?
- Video name with a recruiter in regards to the place and the workforce.
- A recruitment task.
- Interview with the Hiring Supervisor and the recruiter.
- Provide and fireworks 😉
Do not hesitate and apply straight away!
Variety Assertion
Certainly one of Tidio’s core values is to play truthful. Due to this fact, we deal with all candidates equally. We don’t discriminate primarily based on race, faith, shade, nationwide origin, gender, sexual orientation, age, marital standing, or incapacity standing. This implies recruitment and number of expertise to Tidio is just primarily based on particular person benefit and {qualifications} instantly associated to skilled competence.
