Place Overview:
Transom is searching for a dynamic and skilled Challenge Supervisor to supervise the profitable supply of inventive initiatives and help companies. This function is integral to sustaining our excessive requirements of shopper satisfaction, group effectivity, and undertaking excellence. The best candidate can be fluent in inventive company disciplines, together with branding, web site design and growth, and associated companies. They are going to excel at managing scoped initiatives, help workflows, and shopper communication, whereas driving insights into effectivity and profitability to constantly enhance company operations.
Position Sort
Half Time, Distant. Estimate 20hrs/week. Choice to broaden to full-time.
Key Tasks
Challenge and Assist Administration
- Oversee undertaking workflows, from preliminary scoping to last supply, making certain deadlines, budgets, and high quality requirements are met.
- Arrange and keep structured workflows for undertaking administration and help companies (e.g., utilizing Asana or related instruments).
- Guarantee easy operation of the help queue, setting clear priorities and sustaining shopper satisfaction.
Consumer Administration
- Function the first level of contact for shopper accounts, setting clear expectations and managing ongoing communication.
- Proactively present updates on progress, scope modifications, prices, and timelines to take care of transparency.
- Set up and uphold constant, cheap boundaries whereas fostering sturdy shopper relationships.
Group Coordination
- Act as a Scrum Grasp, facilitating common standups, dash planning, and retrospectives to maintain initiatives on observe.
- Collaborate with workers one-on-one to prioritize duties, streamline particular person queues, and guarantee focus.
- Allocate assets successfully, making certain group members have what they want and work effectively.
- Bridge communication between growth and shopper wants, directing technical inquiries to acceptable assets.
Course of Enchancment
- Create and implement organizational greatest practices for undertaking and help workflows.
- Outline and doc shopper interplay pointers, together with what purchasers can count on from Transom and what Transom expects from them.
- Assist workers in activity planning, prioritization, and making certain they keep on observe.
Reporting and Evaluation
- Generate detailed studies on undertaking progress, timelines, budgets, and outcomes.
- Analyze undertaking efficiency, figuring out insights to enhance effectivity, profitability, and shopper satisfaction.
- Collaborate with management to advertise learnings throughout the group, contributing to greatest practices and operational enhancements.
Required Expertise and {Qualifications}
- Confirmed expertise in undertaking administration inside a inventive company setting.
- Sturdy understanding of branding, web site design, growth, and internet hosting.
- Wonderful organizational expertise with the flexibility to handle a number of initiatives and workflows concurrently.
- Proficiency with undertaking administration instruments and time monitoring software program (e.g., Asana, Everhour).
- Distinctive communication expertise, able to managing shopper relationships and setting boundaries.
- Technical fluency to coordinate successfully between growth groups and enterprise wants.
- Expertise in Scrum methodology and familiarity with Agile rules.
Desired Traits
- A collaborative chief who thrives in a group surroundings.
- Element-oriented and proactive, with a deal with problem-solving and effectivity.
- Adept at balancing shopper wants with inside group capability.
- A central communicator who can act as a bridge between purchasers, builders, and different stakeholders
Advantages:
After a trial interval, Transom workers obtain medical health insurance (together with dental protection), 3 weeks of PTO per 12 months, and we take the third Friday of every month off.
The right way to Apply:
- At the least 3 skilled references
- In-depth particulars of prior project-management expertise – and/or – particulars of prior company expertise. What did you be taught? How is that this expertise relevant to a boutique inventive company?
- An outline of your method to activity prioritization, undertaking scoping and budgeting, and shopper communication.
- A fast story about your worst job
- A fast story about your greatest job
- What excites you about this job notably?
- A favourite scene from a film or TV present.
