Please document a brief 3-minute Loom video introducing your self and sharing why you’re an ideal match for the function. Don’t neglect to incorporate the hyperlink along with your software (or we’ll reject it:)!
About usCheckout Web page makes it simple for companies to promote on-line with our versatile no-code checkout web page builder.
We’re a small, absolutely distant staff of three: two co-founders and an search engine optimisation author.
We worth a relaxed and stress-free work setting, specializing in rising our firm and serving to our prospects succeed.
Our enterprise is already worthwhile, and we’ve not too long ago obtained funding from the TinySeed accelerator program.
The PositionWe’re in search of somebody to deal with technical help and handle buyer accounts.
As an early staff member, you may have the prospect to form our help and account administration processes and develop with the corporate.
Your principal duties will embrace:
- Answering buyer questions by way of reside chat
- Writing assist articles
- Onboarding new prospects
- Checking in with prospects recurrently
- Reporting bugs
- Scheduling gross sales calls
As we’re a small startup, we want somebody able to take full possession of the function, study the product shortly, and begin contributing from day one.
Necessities
- Robust technical data of eCommerce, funds, Stripe, occasion ticketing, or comparable industries
- No less than 1 years of expertise in technical help (ideally B2B)
- Wonderful written and spoken English expertise
- Your personal gear, together with:
- A Mac and iPhone
- Microphone headset
- A quiet, presentable workspace (you may be becoming a member of calls, and recording Loom movies)
- Quick and dependable web connection
HoursThis can be a full-time function, 5 days every week.
Our prospects are primarily within the U.S. and Europe, so that you’ll want at the least 4 hours of overlap with U.S. enterprise hours, together with some overlap with the West Coast.
It is best to be capable to cowl 2pm CET to 9pm CET.
Please apply provided that you may meet these time necessities.
Instruments you’ll be utilizing
- Checkout Web page
- Stripe
- Crisp
- Notion
- Slack
- Loom
- Sanity CMS
Interview course of
- Submit a brief 3-minute Loom video introducing your self and explaining why you’re an ideal match for the function.
- Be a part of a 30-minute name to satisfy the co-founders.
- Full a 3-day paid trial to point out your expertise in motion.
If this appears like an excellent match, we’d love to listen to from you!
