Distant Senior Director of Buyer Onboarding at Aligned Options

The Senior Director of Buyer Onboarding is a key management place answerable for main the seamless onboarding and integration of latest applications. This position focuses on distinctive buyer engagement and operational excellence all through the onboarding course of.

The Senior Director acts as an off-the-cuff chief throughout onboarding staff members, setting technique, championing course of adjustments, and driving enhancements.

• Oversee the execution of ~10 buyer onboarding applications, guaranteeing strategic and operational targets are met.

• Act as a main liaison between firm and shopper organizations, guaranteeing clear communication and efficient problem-solving all through the onboarding course of.

• Lead efforts to fulfill the group’s objective of decreasing the typical Time to Onboard (TTO) to lower than 180 days.

• Collaborate with medical and multidisciplinary groups to implement efficient staffing methods and threat administration processes.

• Handle contract negotiations and complete buyer relationships all through the onboarding journey.

• Champion steady enchancment within the onboarding course of to reinforce buyer satisfaction and operational effectiveness.

• Present complete standing updates and report on to senior management on the progress and challenges of assigned applications.

• Set strategic targets for the shopper success staff, guaranteeing alignment with firm’s broader targets and driving initiatives that improve buyer onboarding processes.

• Lead the event and implementation of progressive methods and processes that enhance the shopper onboarding expertise and scale back time to onboard.

• Have interaction with senior stakeholders and take part in strategic discussions to advocate for buyer wants and guarantee assets are appropriately allotted to help onboarding actions.

• Function an off-the-cuff chief and subject material useful resource to fellow Administrators of Buyer Onboarding.

• Able to working practically unbiased as an operational chief, requiring minimal oversight from Vice President of Operations

• Holds themselves to a excessive commonplace of collaboration, demonstrated management, and monetary acumen.

Important Expertise/Credentials/Expertise/Schooling

• Ardour for buyer expertise, relationship administration and program implementation.

• 5 years+ confirmed observe report in managing complicated buyer onboarding processes or comparable management expertise inside the healthcare/medical providers business.

• Sturdy strategic considering and management expertise, with the power to work successfully as a person contributor.

• Glorious communication and negotiation expertise, with a demonstrated skill to handle key stakeholder relationships.

• Requires interpersonal expertise to have the ability to work together successfully with all ranges of hospital employees, medical employees, sufferers, governmental and different exterior companies, members of most people in delicate, delicate and/or complicated conditions. Should be capable of make efficient shows earlier than quite a lot of inner and exterior audiences.

• Capability to thrive in a fast-paced surroundings.

• Expertise in course of enchancment, negotiations, and threat administration.

• Bachelor’s diploma in Enterprise, Healthcare Administration, or a associated discipline; Grasp’s diploma most well-liked. 

Most well-liked Expertise/Credentials/Expertise/Schooling

• Most well-liked expertise doctor follow administration expertise.

• Sturdy pc expertise, in depth expertise in Phrase, Excel & PowerPoint.

• Most well-liked understanding of medical terminology.

• Information of related state and federal healthcare rules.

 Journey Calls for: Average to in depth air and land journey (35%+) between company headquarters and shopper places.