About Us
Our firm is on a mission to enhance lives with science-backed, premium-quality dietary supplements. For the previous 9 years, we have constructed a loyal buyer base on Amazon.com with 13 high-performing SKUs. With 5 thrilling new launches on the horizon this 12 months, we’re coming into a brand new section of speedy progress — and we’d like a robust Operations Supervisor to assist us scale to the following degree.
Concerning the Function
We’re in search of a proactive, results-driven Operations Supervisor to take full possession of the day-to-day operations of our Amazon FBA enterprise. You’ll be anticipated to unravel issues independently, drive effectivity throughout the provision chain, guarantee compliance with Amazon’s necessities, and constantly search for methods to enhance efficiency and scale back prices.
Key Tasks
Provide Chain, Transport & Logistics
- Forecast demand and coordinate with suppliers, freight forwarders, and 3PLs to take care of optimum inventory ranges, stop stockouts/overstock, and handle expiration-sensitive stock.
- Supply and consider cost-effective logistics companions (producers, carriers, warehouses).
- Oversee the end-to-end means of Buy Orders (POs), from manufacturing to supply, whereas sustaining robust provider relationships.
- Keep correct expense data and bill documentation.
Stock Administration
- Proactively handle stock ranges throughout Amazon and 3PL warehouses to stop stockouts (OOS).
- Keep real-time visibility into stock ranges throughout all SKUs in AWD and 3PL storage areas.
- Observe and replace Price of Items Bought (COGs) frequently, incorporating all related bills and making certain COGs stay inside acceptable targets.
- Assessment and audit storage invoices to stop overcharges.
- Monitor product expiration dates and handle stock rotation accordingly to attenuate waste and forestall blocked listings.
- Observe Amazon removals and file reimbursement or dispute incorrect removals or fees by case help.
Amazon Vendor Central Administration & Compliance
- Keep robust Account Well being and guarantee compliance with Amazon’s evolving insurance policies.
- Monitor Account Well being frequently and proactively deal with any points to stop suspensions or detrimental impacts on efficiency metrics.
- Resolve help instances rapidly — together with itemizing suspensions, ASIN violations, and FBA stock points.
- Oversee product compliance for dietary dietary supplements, together with the submission of third-party testing and documentation (e.g. Eurofins) as required by Amazon.
- Monitor and guarantee ongoing availability of Subscribe & Save coupons and Model Tailor-made Coupons.
- Submit and comply with up on reimbursement claims for misplaced or broken stock, incorrect charges, and different Amazon-related discrepancies.
- Reply to buyer inquiries and keep a excessive satisfaction ranking.
- Personal all communications with Amazon Help (e mail, cellphone, and Vendor Central).
Enterprise Operations & Management
- Construct and doc SOPs to streamline operations and create repeatable workflows.
- Establish inefficiencies and suggest enhancements or automation alternatives.
- Collaborate instantly with the CEO to translate technique into motion and assist lead the crew with a way of possession and accountability.
Working Hours 
: This can be a full-time place with 40 hours per week, with core working hours from 10am – 2pm EET (UTC+2).
: This can be a full-time place with 40 hours per week, with core working hours from 10am – 2pm EET (UTC+2).Reference Checks 
: Please notice that we conduct complete reference checks as a key element of our recruitment course of.
: Please notice that we conduct complete reference checks as a key element of our recruitment course of.
About You
- Operations & Provide Chain: Confirmed stable expertise working with suppliers and logistics companions for inventory administration. You’ve labored with Asian producers and are conversant in import and customs from the Far East. Should take full possession of the provision chain inside the first 4 weeks of employment.
- Operations Supervisor Expertise: Ideally you might have a number of years of expertise as an Amazon Operations Supervisor, or comparable, with a confirmed monitor report.
- Amazon Expertise: 3+ years managing an Amazon account (FBA & Vendor Central). Expertise with dietary supplements or a compliance-sensitive class is a plus.
- Element-Oriented & Organized: You have got programs in place to remain on high of duties, timelines, and metrics.
- Chief & Drawback Solver: You possibly can take initiative, delegate when wanted, and lead independently. Drive KPI-focused administration. In a position to make key choices with minimal oversight.
- Glorious Communicator: You write and converse fluent English and talk clearly over Slack, e mail, and Zoom.
Perks & Advantages
Distant-first work with versatile hours
$2,000–$2,500/month wage + efficiency bonuses
Paid holidays & sick go away
Continued studying — we’ll cowl related programs and coaching
Early-stage alternative — large scope for progress by becoming a member of our crew at this thrilling stage
Profession development — potential to develop right into a senior management function, similar to COO
Able to Assist Us Scale?
That is your probability to hitch a values-driven model at a pivotal stage of progress. If you happen to’re obsessed with operations, enthusiastic about Amazon, and wish to make an affect in a fast-growing firm — we’d love to fulfill you!
Apply Now
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