commercebuild is an eCommerce platform that enables companies to unlock the facility of their ERP techniques to ship an entire, end-to-end digital eCommerce expertise for his or her prospects.
And that is the place you are available! We want to develop our numerous group with people who can leverage their technical information to deal with almost any drawback that comes their approach. Our Technical Buyer Success Engineers not solely resolve issues, however they set up relationships with our prospects by listening to their wants, understanding their issues, and proactively making certain their success on our platform for a few years to return.
If all of this sounds nice to you thus far, please preserve studying. We wish to hear from you!
YOUR DAY WILL INVOLVE:
- Deeply diving into platform points for high-touch enterprise shoppers
- Being the voice and advocate for purchasers internally
- Anticipating issues by excessive consciousness and proactive motion
- Interacting with current and potential prospects by responding to their inquiries by email-based tickets and reside chats.
- Writing and sustaining documentation
BEING A CUSTOMER SUCCESS ENGINEER REQUIRES:
- An eagerness to study and the power to adapt, permitting you to show others. You’re a lifelong learner.
- Self-driven work ethic. You’re a self-starter who loves taking initiative and seeing issues by to completion.
- Distant work expertise. You might have expertise speaking asynchronously, utilizing instruments akin to Slack.
- Earlier expertise in technical assist. You know the way to method any drawback reported by an finish person.
- WooCommerce information. We lately launched an integration with WooCommerce. You may be required to grasp and doc points that come up with our integration.
- Information and expertise with frequent net applied sciences, together with HTML, CSS, JavaScript and PHP. You could have the ability to learn and perceive code.
- A agency understanding of browser developer instruments and CLI instruments to breed HTTP requests and responses, notably for escalations to our improvement group.
- Glorious writing and communication abilities with a ardour for taking technical language and making it comprehensible. You’re fluent and eloquent in written English.
- Understanding of the area identify system (DNS) and typical information (A, MX, TXT, SPF, and so forth.)
- A willingness to get stuff achieved. You see a niche, you shut it.
SHIFT:
We want to fill a full time shift, 40 hours per week, Monday by Friday, beginning day by day at roughly 9:00 AM US Japanese time.
We’re a distant firm, and we rent globally. Nonetheless, we require candidates to be within the Japanese time zone, plus or minus 1-2 hours. In your software, please verify that you simply meet this requirement.
If you’re a resident of the U.S. or Canada, you’ll be employed as an worker and supplied advantages, e.g. medical health insurance. If you’re a resident of every other nation, you’ll be a contractor paid a set month-to-month quantity.
All workers and contractors are entitled to 4 weeks paid trip per yr and expertise stipends (new laptop computer upon becoming a member of, any required workplace tools, and so forth.).
$70,000 – $80,000 USD per yr.
HOW TO APPLY:
Ship your résumé/CV and canopy letter to careers-tcse2024[@]commercebuild.com. Put “Pushed by Devotion” in your e-mail topic so we all know that you have learn this intently.
- That is a particularly technical position, and you have to have the ability to perceive and resolve technical issues. How have you ever approached such technical points previously? Please give an in depth description of a problem, the steps you took to deal with it, and the result.
- This position requires earlier assist expertise. If you start engaged on a ticket, inform us about your preliminary processes intimately. What steps do you’re taking?
- We have lately pre-launched an integration with WooCommerce. As such, our subsequent Technical Buyer Success Engineer might want to know assist prospects utilizing WooCommerce and WordPress. Please share your expertise with WordPress and/or WooCommerce.
The hiring course of for this position will likely be:
- If we decide you are certified for the position based mostly in your software, we are going to invite you to finish a technical process. This process will simulate a ticket from a buyer, and you’ll be anticipated to interact us as if we had been the client and also you had been the Engineer accountable for the ticket.
- Should you full the technical process efficiently, you’ll be invited to a Slack text-based interview. The interview by way of Slack chat goals to check your skill to speak with us and our prospects in written kind.
- Should you full the interview efficiently, we are going to invite you to a paid trial. The trial is a chance so that you can get to know us and vice-versa. It would help you do the job as much as 40 hours per week and decide whether or not the position is best for you. If you’re already working, a dedication of 20 hours is really helpful to achieve success. The trial usually lasts 4-6 weeks, however could last more relying in your progress and availability.
- Should you full the trial efficiently, a proposal will likely be made fora full time contract.
Wherever you reside, no matter your pursuits, wherever you’re from — you probably have the abilities to assist our prospects, we wish to hear from you!
