Our mission is to assist small and medium firms promote extra.
We’re a small staff working instantly with the founder, centered on delivering distinctive assist and embracing technical challenges head-on.
This position requires somebody who thrives in a fast-paced setting, can remedy complicated technical issues independently, has good consideration to element, and maintains excessive efficiency requirements.
– Resolve technical assist tickets effectively and precisely
– Assist purchasers troubleshoot e mail supply points
– Help with platform configuration and optimization
– Doc options and preserve a information base
– Establish and escalate potential product points
– Present constructive suggestions for product enhancements
– Talk widespread issues to the staff
– Meet or exceed day by day assist metrics
– Robust technical aptitude and problem-solving skills
– Glorious written and oral communication expertise in English
– Expertise with technical troubleshooting
– Understanding of e mail techniques and deliverability (or robust willingness to be taught)
– Capability to elucidate technical ideas in easy phrases
– Self-motivated with robust time administration expertise
– Snug working with APIs and technical documentation
– Capability to establish patterns in technical points
You Ought to:
– Love fixing technical issues independently
– Thrive in a merit-based setting with out outlined profession paths
– Be comfy with fixed change and fast-paced environments
– Welcome direct, public suggestions and accountability
– Be proactive in problem-solving with out ready for route
– Click on on Koala in your favourite animal
– Be comfy with being 200% accountable
– Get energized by an infinite stream of recent issues to resolve for customers
2. Preliminary 30-minute Zoom interview to evaluate technical assist capabilities & tradition match
3. A paid 24-hour sensible evaluation simulating precise assist work
4. Two-week paid trial interval with particular efficiency benchmark:
 – Should obtain 20 accepted tickets per day
 – High quality of responses shall be evaluated
 – Capability to resolve issues independently shall be assessed
– Alternative to make a direct affect in a rising firm
– Aggressive wage
– Benefit-based progress potential
– Direct entry to management and fast decision-making
– An setting that rewards proactivity and problem-solving
– Likelihood to work with cutting-edge e mail outreach expertise
– E-mail authentication (SPF, DKIM, DMARC)
– API integrations
– E-mail deliverability ideas
– Chrome extensions
– E-mail automation workflows
– CRM integrations
This isn’t a typical assist position.
We’re searching for somebody who genuinely enjoys technical problem-solving and needs to develop with us.
For those who desire well-established constructions or clearly outlined processes, this place won’t be for you.
*QuickMail values giving and receiving suggestions, and we prioritize efficiency over social concord. We’re searching for people who’re comfy with direct communication and able to contribute to our fast-paced, results-driven setting.*
