The fashionable office is now not outlined by sq. footage or assigned seating — it’s a dwelling ecosystem the place collaboration, innovation, and human connection should thrive throughout each bodily and digital areas. As hybrid work turns into the norm, organizations are underneath growing stress to design seamless, intuitive experiences that meet the wants of each workers and guests. Attaining this requires greater than standalone instruments; it calls for built-in expertise that bridges folks, place, and objective. Eptura, a worldwide chief in clever worktech, delivers precisely that via two transformative platforms — Eptura Interact (Condeco) and Eptura Customer (Proxyclick). Collectively, they don’t simply handle the office; they elevate it.
The evolution of office expectations
The normal workplace is now not the default hub of each day work — it’s now one a part of a broader, extra versatile ecosystem formed by hybrid fashions. As organizations adapt to this new rhythm, the necessity for agile, environment friendly workspace administration has by no means been better.
Staff need environments that not solely allow productiveness however enrich their day-to-day expertise, providing ease, autonomy, and alternatives for connection. On the similar time, guests count on easy, skilled encounters that replicate an organization’s tradition from the second they stroll via the door. Delivering on each fronts requires greater than operational effectivity — it requires a tightly built-in strategy to office and customer administration that brings simplicity, readability, and cohesion to your complete expertise.
Eptura Interact (Condeco): Empowering worker collaboration
In immediately’s hybrid work panorama, flexibility isn’t only a perk — it’s a necessity. However flexibility with out coordination can rapidly result in inefficiencies, underutilized house, and missed alternatives for collaboration. Eptura Interact, previously generally known as Condeco, helps organizations rise to this problem by reworking office administration right into a seamless, data-driven expertise. Constructed to maximise each house and engagement, Interact connects folks to position with intuitive instruments that make navigating hybrid work easy.
Key options of Eptura Interact:
- Deliberate collaboration: Built-in with Microsoft 365, Interact permits workers to view colleagues’ in-office schedules and e book desks close by — making collaboration intentional and straightforward to coordinate.
- Good wayfinding: Whether or not discovering a gathering room or a colleague’s desk, Interact offers real-time navigation to information workers and guests via the office, lowering delays and friction.
- House optimization: By analyzing real-time occupancy and utilization patterns, Interact helps organizations establish underused areas, rebalance layouts, and make knowledgeable choices about future house wants.
- Enterprise-grade scalability and safety: Hosted on Microsoft Azure, Interact is constructed to scale together with your group whereas sustaining rigorous knowledge privateness and safety requirements.
Eptura Customer (Proxyclick): Redefining customer administration
First impressions matter, and in immediately’s fast-moving office, a easy and safe customer journey is crucial. Eptura Customer, previously Proxyclick, does extra than simply digitize the entrance desk; it transforms your complete customer expertise right into a frictionless, absolutely built-in course of that places security, effectivity, and model professionalism entrance and middle. From the second a visitor is invited to the second they depart the constructing, each touchpoint is optimized to replicate the agility and intelligence of a contemporary office.
Whether or not you’re welcoming purchasers, contractors, or interview candidates, Eptura Customer ensures each arrival feels intentional, each departure is logged, and nothing will get misplaced in between.
Key options of Eptura Customer:
- Safe entry: From facial recognition to badge printing and real-time watchlist screening, Customer offers end-to-end safety for each folks and property, serving to organizations keep compliant with international safety and knowledge privateness requirements.
- Seamless check-in: Friends can pre-register and full well being or compliance varieties forward of arrival, whereas QR code-based check-in eliminates queues and guide entry — retaining lobbies flowing and employees targeted.
- System integration: Eptura Customer connects with entry management methods, e-mail platforms, calendars, and extra, making a unified expertise that ties into broader office operations with minimal friction.
- Customized workflows: Tailor each interplay to your wants — from branded sign-in screens to personalised approval flows — guaranteeing that the customer expertise aligns together with your tradition and operational necessities.
- Actual-time visibility: Hold monitor of who’s on-site, throughout each location, in actual time. Whether or not for emergency evacuations, audits, or safety compliance, visibility is prompt and correct.
Along with Eptura Interact, Eptura Customer creates a seamless hyperlink between worker and visitor experiences, simplifying arrival, enhancing security, and elevating the notion of your office from the very first interplay.
The ability of integration
When Eptura Interact and Eptura Customer are bundled, they provide extra than simply purposeful advantages — they ship important strategic worth by addressing one among immediately’s largest office challenges: fragmented tech stacks. In line with the 2025 Office Index, the typical group makes use of 17 totally different worktech options, with solely 4% reporting a completely built-in software program atmosphere. This proliferation of level options results in inefficiencies, siloed knowledge, and an overburdened workforce — 37% of companies require 11 or extra full-time workers simply to collate and analyze knowledge from these methods.
Integrating office expertise with customer administration eliminates the necessity for redundant platforms and centralizes important knowledge right into a single, intuitive ecosystem. With a unified strategy, organizations can unlock smarter collaboration, cut back administrative overhead, and create extra linked, clever environments that anticipate wants and allow real-time responsiveness.
A brand new mandate: Designing for digital expectations
As Gen Z more and more joins the workforce — now making up 18% and rising — there’s an pressing have to shift from legacy processes to digital-first experiences. This era expects intuitive, tech-enabled environments that provide autonomy, seamless interactions, and quick entry to providers. Platforms like Eptura Interact and Customer rise to satisfy this expectation by enabling workers to see who’s within the workplace, reserve desks, and coordinate in-person time with colleagues — all from a single interface. For amenities and office leaders, the mandate is now not simply to handle areas — it’s to design experiences that really feel private, proactive, and purposeful. The extra frictionless these experiences grow to be, the extra firms can empower expertise, improve tradition, and future-proof their office methods.
Actual-world affect: How Dun & Bradstreet tailored and thrived in a altering panorama
Dun & Bradstreet, a worldwide chief in enterprise knowledge and analytics, is trusted by 93% of the Fortune 500 for his or her progress and enterprise safety wants. With over 6,000 workers and 25 areas worldwide, the corporate confronted rising challenges in managing workplace areas, particularly throughout the pandemic. As hybrid work grew to become the norm and the necessity for versatile workplace preparations elevated, Dun & Bradstreet sought options to optimize workspace utilization, preserve productiveness, and guarantee worker security.
The first problem was effectively managing workplace areas to handle new considerations corresponding to desk administration, contact tracing, and cleansing protocols. The corporate wanted a system that might adapt to fluctuating workplace insurance policies, regional laws, and the various preferences of their workforce. Moreover, the worldwide nature of Dun & Bradstreet’s operations meant they required an answer that might be deployed swiftly and scale throughout a number of areas whereas sustaining consistency in workspace administration.
To deal with these challenges, Dun & Bradstreet partnered with Eptura’s workspace reserving answer, Condeco. This method allowed workers to e book desks, certify their well being standing, and facilitate contact tracing via one platform. The answer was carried out in simply 1.5 months, rapidly gaining adoption on account of its intuitive interface. Dun & Bradstreet additionally built-in Proxyclick by Eptura for customer administration of their London workplace, considerably enhancing the check-in expertise by changing conventional receptionist features with self-service kiosks. The system manages 2,880 areas globally, with over 120,000 annual bookings, guaranteeing effectivity and suppleness throughout the corporate’s areas.
Since implementing these applied sciences, Dun & Bradstreet has seen vital enhancements in house utilization and operational effectivity. Their capability to collect knowledge on desk utilization and parking availability has empowered groups to make knowledgeable choices, optimizing sources and bettering worker experiences. For example, the corporate’s European places of work noticed a discount in parking challenges, as workers may now pre-book spots earlier than arriving. The success of those options has positioned Dun & Bradstreet to proceed evolving their workspace administration, guaranteeing they continue to be agile within the face of fixing work dynamics.
The way forward for office administration
Because the office continues to evolve in response to hybrid fashions and rising expectations for seamless experiences, platforms like Eptura Interact and Eptura Customer are strategic enablers. Collectively, they type a unified answer that transforms how organizations handle folks, house, and safety. By integrating workspace scheduling with clever customer administration, companies can create environments that aren’t solely environment friendly and safe but additionally deeply collaborative and adaptive. This degree of connectivity empowers leaders to reply to change with agility, improve each day operations, and construct a office infrastructure that helps long-term resilience and sustained success.
By Gabi Bellairs-Lombard
Gabi is a London-based author with 8 years of expertise in copywriting and technique throughout numerous verticals. She has been immersed in tech for 2 years, beforehand writing for a fintech firm. Her specialities lie in long- and short-form writing, search engine marketing writing and technique, and market analysis. In her present function at Eptura, she covers the most recent worktech and office expertise traits.
