As a facility supervisor, you face a sequence of challenges that take a look at your abilities, persistence, and resourcefulness daily. You’re accountable for all the things from managing sudden tools failures to making sure the security, consolation, and productiveness of everybody in your facility. Your tasks are intensive, and the stakes are excessive.
By embracing digital transformation and implementing an built-in worktech platform, you may enhance each a part of your day.
What does the typical day seem like for facility managers?
Relying on how far alongside your group is on its digital journey, it could differ from gradual, frustration-filled work to smooth-sailing productiveness.
By taking a look at a mean day, you may see the assorted challenges facility managers face and the real-world outcomes from our prospects.
How one can coordinate the commute
You’re not even all the best way into the parking zone earlier than your telephone is buzzing with e mail alerts. You rapidly park and test your telephone solely to see each topic line is a few variation of “parking problem – somebody took my spot!”
With the introduction of the hybrid work mannequin, organizations like yours have needed to discover new methods to handle all their areas, from single desks to boardrooms — even parking areas. With fewer workers coming into the workplace daily of the workweek, the outdated system of long-term assigned spots makes much less sense, however with out one thing to exchange it, you now fear that workers can run into roadblocks earlier than they even step into the workplace.
Enterprise intelligence chief Dun & Bradstreet sees discount in parking challenges
As half of a bigger undertaking to enhance facility administration, Dun & Bradstreet, a worldwide chief in enterprise information and analytics, noticed a discount in parking challenges at their European places of work as soon as workers may guide spots earlier than arriving. The system helps workers clear up the fast problem of discovering a spot to park at work. But it surely additionally helps the corporate with useful resource allocation as a result of it now has dependable information on desk occupancy and parking reservations to leverage for long-term planning.
Learn the complete story to discover how this firm with 6,000 workers and 25 areas worldwide rapidly scaled to a system that manages 2,880 areas throughout a number of amenities.
How one can make a very good first impression and set guests up for fulfillment
You step into the foyer, straight into the lengthy, gradual line to get previous reception and into the constructing.
It’s the beginning of the day, and also you’re already within the thick of what can go flawed in a conventional foyer with an individual sitting on the entrance desk. Guide check-ins are time consuming, resulting in lengthy wait instances and congestion, particularly throughout busy durations when persons are extra more likely to be impatient, pressed for time to get to their desks and conferences. The delays not solely frustrate guests but in addition overwhelm the receptionist, who should juggle a number of duties like answering telephones and managing deliveries.
And on high of losing time, you’re additionally compromising safety. It’s troublesome to trace and confirm each customer’s identification and function, growing the chance of unauthorized entry. And if you’re asking folks to log right into a guide guide, you’re additionally inviting them to have a look at all of the names of the individuals who checked in earlier than them, revealing delicate info.
KFC and Pizza Hut Singapore improve the customer expertise with quicker check-ins
KFC and Pizza Hut, two of the world’s most acknowledged fast-food manufacturers, function a shared workplace constructing in Singapore that serves as a hub for his or her company operations. Each host a various vary of holiday makers, from suppliers and companions to job candidates and prospects.
After battling time- and labor-intensive guide strategies, they determined to implement a sophisticated automated customer administration system. The objective was to streamline the check-in course of, cut back wait instances, and improve the general customer expertise. With digital check-in at kiosks through Eptura Customer, guests can now rapidly and securely register their particulars, lowering the executive burden on reception employees.
The automated check-in course of has considerably diminished wait instances, with a mean discount of 75%, enhancing the customer expertise and growing the effectivity of the reception space, permitting employees to concentrate on different vital duties. Compliance with information privateness laws has additionally been a serious success, with the corporate reporting a 100% compliance fee.
Get the whole story on how Pizza Hut and KFC handle guests.
Dimension Information streamlines, strengthens customer NDAs
Dimension Information, a number one world expertise options supplier, welcomes as much as 500 guests per thirty days at every of its a number of areas throughout the European Union. They’d relied on paper-based logbooks for customer check-ins, however on high of the lengthy wait instances, the corporate struggled to handle guests’ confidentiality agreements (NDAs).
The corporate put in digital kiosks, lowering check-in instances by as much as 50%, enhancing the customer expertise, and lowering the burden on reception employees. And the system helps the signing of NDAs and different confidentiality agreements, guaranteeing that delicate info is dealt with securely. Actual-time customer monitoring and automatic entry management additional improve safety, whereas the digital platform ensures GDPR compliance by securely managing and storing customer information.
“The belief we provide to our folks after they share their info with us. We guarantee whole safety due to Eptura,” explains Pierre Dumont, Managing Director.
Learn Dimension Information’s story to find out how customer administration helps with confidentiality compliance.
How one can handle your real-estate portfolio and match areas to worker wants
From the foyer, you seize the elevator to the third flooring. The doorways open and also you’re met with rows of empty single desks, whereas all of the boardrooms are full of workers, some having to face as a result of there aren’t sufficient chairs. Someway, you could have each an excessive amount of and never sufficient area, and it’s costing you in overhead and misplaced productiveness.
An excessive amount of unused area means you’re losing cash on lease, utilities, and upkeep. If an organization is paying for a ten,000 sq. foot workplace however solely utilizing 7,000 sq. toes, the price of sustaining the additional 3,000 sq. toes can rapidly add up, diverting funds that may very well be higher allotted to different enterprise wants. And it’s not simply the quantity of area. It’s additionally the kinds.
Having the flawed forms of areas in an workplace impacts productiveness and well-being. For instance, when workers are compelled to conduct staff conferences and brainstorming periods in noisy, open workspaces or makeshift areas, there are too many distractions, diminishing the standard of collaboration and decision-making.
For enterprise-level organizations, every extra location will increase the problem exponentially. With extra transferring elements — together with country- and region-based variations in workplace norms, finest practices, and compliance necessities — it’s more durable to successfully, effectively handle areas.
Sodexo reduce actual property by 50% whereas enhancing worker expertise
Sodexo is a number one supplier of built-in amenities administration and meals companies, however they confronted a number of challenges at their flagship workplace in Central London. The workplace had many single desks however lacked ample boardrooms and assembly areas, resulting in disruptions in staff conferences and brainstorming periods. And the corporate was spending so much to keep up a big workplace area with low utilization.
By implementing Eptura’s workspace reserving answer, which incorporates superior software program for managing and reserving conferences and private areas, they can optimize the usage of obtainable workplace area and enhance the general work expertise. As a result of the software program supplies real-time visibility of accessible areas, workers can simply guide boardrooms, assembly rooms, and private desks as wanted, not solely streamlining the reserving course of but in addition guaranteeing that they use workplace area extra effectively, lowering the necessity for extra or exterior amenities.
A major profit for the corporate was a discount in actual property prices. Sodexo was in a position to cut back its workplace area by 50%, saving £2.5M ($3.1M) over 5 years.
Uncover extra advantages Sodexo noticed by implementing desk reserving.
UK accountancy aligns areas with worker wants
A number one United Kingdom accountancy agency confronted a standard problem: How finest to higher accommodate their workforce and put together for future expansions? They wanted to enhance area effectivity and improve the office expertise to higher assist evolving worker wants and preferences.
By implementing Eptura’s data-driven options, they had been in a position to first seize after which leverage complete information on workplace utilization and useful resource utilization to right-size their workplace areas successfully. By taking management of their information, they had been in a position to tailor workspace preparations independently by importing and modifying their very own flooring plans with out the necessity for extra charges.
The answer empowered the agency to handle over 35,000 bookings yearly, using data-driven insights to streamline workspace administration, optimize workspace allocation, and even enhance parking administration.
See how a UK accounting agency created consistency throughout a number of areas.
How one can transfer the staff from reactive to proactive upkeep
You get to your workplace and begin to evaluation your notes from the day earlier than. There’s so much to go over, and also you’ll must observe up with folks throughout many alternative departments. The telephone rings and the IT division stories that the AC is down in the principle server room the place your organization homes its business-critical purposes.
Working a upkeep division with a reactive technique, particularly one which depends closely on guide strategies, means you’re by no means in a position to get forward. Frequent last-minute repairs and unplanned downtime disrupt operations and improve prices. Technicians spend an excessive amount of time logging upkeep actions by hand, which isn’t solely time-consuming but in addition vulnerable to errors. And the shortage of real-time visibility into asset standing makes it troublesome to establish and deal with potential points earlier than they change into important, resulting in larger failure charges and prolonged downtime. Inefficiencies pressure sources, cut back productiveness, and impression total operational reliability and security.
It’s as true for facility managers working workplace buildings as it’s for these in different industries, together with power, schooling, authorities, healthcare, and manufacturing.
Maritime Developments goes digital and saves greater than eight hours every week per technician
Maritime Developments (MDL), a number one firm within the maritime and subsea operations sector, confronted vital challenges in its subsea operations, primarily associated to the inefficiency and unpredictability of upkeep processes. The corporate’s reliance on reactive upkeep led to frequent last-minute repairs and unplanned downtime, which not solely elevated prices but in addition posed dangers to operational security and reliability. Technicians spent an excessive amount of time logging upkeep actions manually, which was each time-consuming and vulnerable to errors. Moreover, the shortage of real-time visibility into the standing and efficiency of important property made it troublesome to establish and deal with potential points earlier than they escalated into main issues.
MDL carried out a digital asset administration platform that gives real-time visibility into the standing and efficiency of its subsea property. The first objective was to shift from reactive to predictive and preventive upkeep to cut back the necessity for last-minute repairs and reduce elements alternative. They’ll now monitor asset well being constantly, enabling technicians to establish and deal with potential points proactively. And by automating upkeep logging, the platform has additionally saved technicians over eight hours every week, permitting them to concentrate on extra important duties and enhancing operational effectivity.
By transferring to proactive upkeep, they’ve seen a 15% lower in total upkeep prices and a 20% discount in unplanned upkeep, permitting them to spend money on different areas, together with worker coaching and expertise upgrades, additional enhancing its operational capabilities.
Learn the whole buyer story to study precisely what asset information MDL is ready to leverage in its asset upkeep program.
Confirmed success in facility and upkeep administration
As a facility supervisor, you realize firsthand the complexity and stress that include your function. From juggling upkeep groups to making sure the security and satisfaction of everybody in your constructing, the challenges are fixed. Our success tales spotlight how with the proper instruments and methods, you cannot solely meet these challenges however excel in them. Fashionable digital options have reworked each facet of each day operations, serving to you ship environment friendly, dependable, and secure amenities.
By Gabi Bellairs-Lombard
Gabi is a London-based author with 8 years of expertise in copywriting and technique throughout numerous verticals. She has been immersed in tech for 2 years, beforehand writing for a fintech firm. Her specialities lie in long- and short-form writing, search engine optimization writing and technique, and market analysis. In her present function at Eptura, she covers the most recent worktech and office expertise tendencies.
