Mark Sankarsingh at present serves as vice chairman of world folks options for PepsiCo’s 300,000 staff throughout greater than 200 international locations—two-thirds of whom are frontline associates. With a background in accounting and twenty years of expertise in HR tech, he understands the significance of accountable AI governance, transparency and avoiding bias in expertise adoption.
Ultimately month’s HR Tech convention, Sankarsingh acknowledged that the introduction of generative AI has “modified the sport” for HR tech. “I’ve seen a big acceleration in product roadmaps from suppliers, notably with developments in conversational AI and chatbot applied sciences,” he mentioned.
Whereas optimistic about these developments and their advantages, Sankarsingh acknowledged that adoption could not occur on the similar tempo as innovation. He suggested HR tech consumers to not be tempted to implement new instruments simply because they’re out there.
“At PepsiCo, we’ve 9 [responsible AI] tips, together with transparency, equity and never being biased,” mentioned Sankarsingh. At his group, HR expertise onboarding goes via a strong governance committee; an acceptable vetting course of can take time and generally ends in a vendor or platform being eradicated from consideration. “However we’ve to do it,” mentioned Sankarsigh.
Sankarsingh sat down with HR Government Tech Editor Jill Barth at HR Tech for a video interview to debate the impression of rising expertise—together with conversational and agentic AI—on HR processes.
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