Over the course of two days in sunny Boston, 1,000 staffing professionals, 48 Market companions, and 60 audio system got here collectively at Have interaction Boston 2024 to debate the most recent developments in staffing know-how, the way forward for the trade, and concepts for a way we are able to transfer ahead collectively.
Learn on for highlights and greatest practices shared on the occasion you can put into observe right this moment.
Successful new enterprise and strengthening relationships
As our GRID 2024 Trade Developments Report confirmed, it’s all about profitable new enterprise this yr. However how can corporations flip challenges into alternatives and differentiate themselves from the competitors?
At this yr’s Have interaction, leaders from staffing corporations of all sizes and Bullhorn product consultants shared tangible methods to pair know-how with technique to search out and nurture shopper relationships.
Zelda Savage, Enterprise CSM for Bullhorn Analytics at Bullhorn, defined why it’s best to focus much less on ROI of shopper accounts and extra on ROE:
“Specializing in return on effort (ROE) can result in a return on funding and lets you transfer the needle with out additional effort.”
Chris Choe, Vice President of Transformation at ZRG Companions, mentioned why they made the transition to Bullhorn for Salesforce as a approach to higher serve their purchasers:
“We wanted options to assist accommodate our progress. What was holding us again was our tech technique, so we went on a journey totally different distributors to determine the precise method. We landed on Bullhorn for Salesforce so we might leverage the Salesforce spine and their market. The embedded information of Bullhorn made it a straightforward reply.”
Brian Salkowski, Chief Expertise Officer at Impellam Group, defined why maintaining with the most recent in know-how developments permits his agency to discover new enterprise choices and get forward of the competitors:
“As a enterprise, we all the time have to iterate. Trying on the recruitment market within the final 10 years, the quantity of development in service choices is evening and day. If we’re not proactively assessing {the marketplace} and our enterprise, we threat getting left behind.”
Offering an unimaginable expertise expertise
From tight expertise swimming pools and altering candidate expectations to fewer job orders and slowing demand, staffing corporations are coping with some of the difficult markets in current reminiscence.
Audio system at Have interaction Boston shared greatest practices for delighting expertise in progressive methods and profiting from candidate databases. These included utilizing automation to assist recruiters deal with relationships and streamlining the expertise lifecycle.
Catherine Pearson, EVP and Normal Supervisor for Fastaff and Springboard, shared how a compliance technique rooted in know-how improves the candidate expertise:
“It’s the work behind the work. Compliance isn’t a one-time occasion. It’s ongoing in the course of the lifecycle of the candidate at every placement. When you set that up and leverage automations and the Bullhorn expertise platform, your candidates will get the precise paperwork with the precise data, and recruiters can have confidence within the course of.”
Patty Comer, Co-founder and Principal Accomplice of AccruePartners, defined why dedication and curiosity are key when working with automation and analytics:
“It’s important to be dedicated to eager to advance how you’re employed if you determine to have interaction automation and analytics. Be curious. Discover the know-how choices out there and leverage consultants at your distributors.”
Leticia McAlexander, Vice President, International Enterprise Functions & Enterprise Information at Allegis Group, emphasised the significance of assembly candidates the place they’re in the course of the hiring course of:
“We had been capable of present that we had been leaving cash on the desk when candidates had been dropping out of the method as a result of they weren’t in a position to make use of their cell phone, or there was no single sign-on, or there was a nasty expertise.”
Taking advantage of your tech stack to extend effectivity
A profitable staffing agency is constructed on a basis of inside alignment and a strong tech technique. At Have interaction Boston 2024, we explored how corporations are empowering their groups with know-how, doubling down on information, and discovering methods to maneuver ahead collectively.
Darrell Hunt, VP – North American Analytics at Manpower Group, shared why belief in your agency’s information is the important thing to unlocking its worth:
“To present people belief within the content material you might have, it’s all about creating worth from insights. Insights flip worth into motion. It is advisable put the knowledge in entrance of your stakeholders on the proper time, and the extra they use it, the extra they begin to belief that.”
Genine Wilson, President, Journey Nurse and Allied at Ingenovis, mentioned key issues to remember as you construct your information technique:
“Don’t design your information technique for the C-Suite first and the precise customers final. Ask ‘What do you want,’ not ‘What can we assume you want.’ In case you don’t have transparency from the start, you’ll always be promoting it to your groups.”
Kathryn Krueger, Chief Working Officer at DeWinter Group, shared the advantages of being an early adopter of recent know-how:
“In case you are an early adopter, you might have the rising pains, however you additionally get a direct line to supply suggestions. We constructed robust relationships and have nice companions inside Bullhorn and most of the Market companions we work with. The largest impression has been the end-to-end visibility. Entrance workplace to again workplace in a single interface is large!”
Will Hayes, COO at IDR, illustrated why partnering together with your know-how distributors is essential to success with AI:
“There’s threat with AI, however the reward far outweighs it. Work together with your distributors who’re utilizing AI. They’re utilizing and understanding AI at a stage we frequently aren’t. They gained’t make AI choices for you, however they may educate you and inform you. There’s a studying curve, identical to any software, however this can be a know-how that isn’t going wherever. The sooner you begin educating yourselves and your crew, the extra aggressive you’re going to be.”
Thanks to the entire attendees, audio system, and sponsors who made Have interaction Boston an unimaginable and unforgettable expertise. We are able to’t wait to see you subsequent yr at Have interaction 2025!
Keep tuned for extra recaps, movies, and insights from Have interaction Boston 2024!
